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Deutsche Hospitality, majority shareholder in Zleep Hotels

The Deutsche Hospitality group is adding a new string to its bow by acquiring a majority stake in Zleep Hotels, which has 10 hotels in Denmark and one in Sweden, with a recent opening on the outskirts of Stockholm. With this acquisition, the German hotel group is killing two birds with one stone, as it establishes a presence in...

Interview with Ngor Houai Lee, Managing Director Europe, Ascott Group

You're opening La Clef Champs Elysées. Does this third prestigious establishment in Paris embody the spirit of your Crest Collection brand? Yes, it really is the new flagship of this luxurious collection, a little jewel set in a beautiful Haussmann-style residence (see article). This residence of just 70 rooms and suites enjoys a prime location in the...

Business hotels: Egencia presents its global Top 100

Satisfaction scores, rates, business services and facilities, customer service and the traveller experience: these are the criteria used by Egencia to compile a global Top 100 list of the best business hotels. Of course, the Egencia Awards, unveiled on 15 January, cannot claim to be objective or, of course, exhaustive. By focusing on the establishments and...

BTU Protocol-CDS partnership: blockchain applied to hotel reservations

Applying the benefits of blockchain to hotel distribution. This is the intention of BTU Protocol, which, after launching Smart Car Reservations in Paris, is extending its scope to the hotel sector. At the CES 2019 trade show in Las Vegas, the French start-up announced the launch of "BTU Hotel", a service for...

Agathe Fabron (AccorHotels): "Loyalty or not loyalty?

"For people who travel a lot, it's extremely important to be recognised by hoteliers, to be able to find their preferences, and to benefit from added services based on their status. While mobile executives are often members of loyalty programmes on a personal basis, whether or not to include this subject in corporate contracts is...

Stéphane de Laforcade (HCorpo): "The importance of payment methods".

"Companies need solutions that accept all forms of payment. On the one hand, to be able to reconcile data on all hotel expenditure and, on the other, to simplify the payment of overnight stays. Because, as legend has it, not all travellers have a corporate card. Frequent travellers do, but not those who...

Paul-Édouard Le Bret (Louvre Hotels): "Multi-card relationships with...

"Corporate is the most important segment for our group. So our aim is to cover 100 % of business travellers' expectations. We have a sales department dedicated to large companies, which negotiates preferential rates with them, as well as dynamic rates, in a wide choice of hotels ranging from economy to top-of-the-range....

Jean-Marie Longin (American Express GBT): "Travel policy and the customer experience

"At the end of the day, it's the traveller who decides. But travellers tend to want to find the same booking experience, the best prices and the same exhaustive content in the professional world as in B2C. The idea is to provide them with all this, but in an organised way. Our platform deduplicates the different sources of content...

Booking meetings: the big bang is still a long way off

While hotel reservations are now largely automated, the same is far from true for an important component of the business: meetings and seminars. The day we get there, it will be a big step forward," says Paul-Édouard Le Bret of Louvre Hotels. But, for the moment, it's still...

Hotel reservations: an increasingly interconnected world

Complex, fragmented, disrupted... the corporate hotel reservation market has been thoroughly shaken up in recent years. Whether through the rise of online travel agencies - the famous OTAs such as Expedia and Booking - or the emergence of specialist platforms such as HRS and HCorpo. Just 10-15 years ago,...

Artificial intelligence for business travellers

Will business travellers one day miss the envelope carefully prepared by their assistant containing the step-by-step roadmap of their trip, including plane tickets and hotel reservations? In any case, this famous envelope will soon no longer exist. Because the assistant in question will be virtual. Intelligent agents, chatbots, robotic concierges... Artificial intelligence,...

Yotel to open a second location in New York in 2020

Known for its high-tech capsule hotels, Yotel will be adding a second hotel in New York to the one it opened near Times Square in 2010. This time, the brand will not be setting up in Manhattan, but on Long Island, in an area of rapid high-tech development that will soon be home to Amazon's new headquarters. With 178 booths...

IntercityHotel opens its new flagship in Frankfurt

At the beginning of December, InterCity, the business brand of German group Deutsche Hospitality, opened its new flagship in Frankfurt, where the upmarket chain was born 30 years ago. Located on the south side of the main railway station, it is ideally situated for business travellers, especially as the exhibition centre...

Marriott hit by huge data hack

This is undoubtedly one of the biggest data hacks to date, a far cry from Yahoo and its 3 billion accounts attacked in August 2013, but ahead of the 427 million passwords stolen from the MySpace social network: Marriott revealed on Friday that it had hacked into a database that could contain the information of almost...

The Minor group, the new owner of NH Hotels, asserts its ambitions

With a presence on every continent and almost 550 hotels and resorts in 53 countries, the Thai group Minor Hotels has changed scale by taking over almost all the shares - 94.1 % - in NH Hotels. While the recent acquisition of the Spanish group does not change anything in practice for the moment, this investment of...

Logis, Citotel, The Originals: independents go from strength to strength

In the same way that the major hotel groups are playing the consolidation card, the key players in the independent hotel sector are strengthening their offerings. Logis, Europe's leading network with 2,200 hotel-restaurants, most of them located in rural areas, intends to strengthen its presence in French towns and cities. To this end, the voluntary chain...

Hotels: Africa is chic

Eldorado, a new land to conquer, the continent of tomorrow... There is no shortage of eulogistic terms to illustrate the confidence in Africa's future. A promising future that is attracting ever more business travellers and, in a snowball effect, requiring ever more hotels to accommodate them. The major business brands are not failing to seize these opportunities...

Heightened security in African hotels

Radisson Blu in Bamako, Splendid hotel in Ouagadougou, Grand Bassam seaside resort: the African hotel industry has recently paid a heavy price for international terrorism. So, as the issue of security takes on ever greater importance in the corporate world, the question of choosing a hotel is, perhaps more so in Africa...

Interview with Olivier Jacquin, CEO of the Mangalis Hotels group

Why is Africa a priority for most hotel groups? Olivier Jacquin - Demographically and economically, Africa will be a major continent, with more than 2.5 billion inhabitants by 2050. One in four people will live in Africa. This opens up huge opportunities in all sectors of the economy.

Hotels in Beijing: a more westernised taste

On a Friday evening, the cars speed along Sanlitun Road. Ultra-fashionable young people are being dropped off in front of the new restaurants opening one after the other in the most sought-after district of the moment. This is the epicentre of modern Beijing, where the InterContinental Sanlitun opened at the end of 2016, in an extravagant tower looking...