artificial intelligence

«I am off to Madrid tomorrow, find me a hotel near my meeting with a gym and room service»: natural language booking is starting to make its mark in the hotel industry. Not only on the side of major groups which have announced partnerships with ChatGPT and co one after the other...

One year after promising quarterly updates for its Complete solution, Amex GBT is keeping to its schedule. On 3 August, the TMC unveiled a new batch of features across its Complete, Egencia and Neo platforms, centred on artificial intelligence. The new additions focus on the visibility of travel programmes for travel managers,...

FCM Travel announced on August 4th a conversational booking feature integrated into FCM Booking, its proprietary platform. The traveller describes their request in natural language and receives proposals from Sam, FCM's artificial intelligence layer, built from their profile, travel history and policy...

If flying taxis, announced with much fanfare around 2024-2025, are struggling to get off the ground, robotaxis, on the other hand, have entered a more down-to-earth reality. For some time now, the tech cradle of San Francisco has been opening its streets to the circulation of autonomous and electric taxis, including Alphabet's Waymo, the...

As agreements aiming to build bridges between the business travel ecosystem and AI agents multiply, via the MCP protocol, BCD Travel is opting for a strategy of investment and partnership. The TMC had already joined forces with SkyLink to recruit an AI-based travel assistant, and with Oversee to automate…

The MCP (Model Context Protocol) is gradually becoming the gateway between business travel tools and AI assistants. Perk achieved this milestone in mid-July for its travel & expense and MICE modules, following CDS

IHG is beginning to roll out natural language search on its IHG.com website and IHG One Rewards mobile app. This launch had been anticipated since early June, coinciding with the announcement of the British group's integration with ChatGPT. This development is now becoming a reality in a beta version, and for now, only...

Radisson Hotel Group has just taken a new step in its digital transformation. In partnership with Accenture, the hotel group is launching a search and booking application directly integrated with ChatGPT, allowing travellers to go from a simple holiday idea to a relevant hotel selection. Under the name @RadissonHotels, it provides access to…

Researching a route, comparing a price, and then ordering a ride: these steps, previously spread across multiple apps, can now take place within a single conversation with ChatGPT. Bolt has just integrated its ride-hailing and taxi services into it, a first in Europe for a shared mobility platform, deployed simultaneously across the entire...

MCP, for "Model Context Protocol": here is the new acronym that business travel players are going to have to familiarise themselves with. This type of connector, based on an open protocol, now acts as a bridge between business tools and the "wonderful world" of agentic AI. And now it's Perk's turn to enter...

New logo featuring a capital T for technology instead of a C, new brand promise - Expect More from Your Events -, new deep green colour: Cvent staged its pivot towards AI at its annual Cvent CONNECT conference, held in Nashville in front of nearly 5,000 attendees…

The MICE sector – like so many other business sectors – has begun its transformation to embrace artificial intelligence. And, as is often the case, Kactus intends to be at the forefront of this change. The French specialist becomes the first European MICE player to be integrated into the OpenAI ecosystem, as announced on July 7th. In concrete terms, users…

There have been many upheavals in the events market, and more specifically in team building, notably with the rise of platforms that directly connect clients and service providers. These marketplaces list a large number of activities under the label…

He won't be asked to draw a sheep. On the other hand, to book a room in the hotel that best suits his expectations, Ask Bonvoy is the ideal assistant. A hotel with a golf course and a gourmet restaurant in an idyllic destination, or an ultra-functional establishment in the heart of a business district: it…

A little nod to Minority Report, or Black Mirror… When it comes to projecting ourselves into 2050, and discussing what the office of the future might be like, IWG has drawn a little from the science fiction playbook. Even if the workspace specialist is basing this on very concrete technologies, which could…

But where is Charlie? The teams at Choice Hotels could easily answer that: within the American group’s operational platforms. Available 24/7, this AI-powered virtual “teammate” meets staff needs, provides insights, and reduces the time spent on their questions. Before this…

What are the main challenges facing conference centres in 2026? The IACC (International Association of Conference Centres) has compiled some answers in the new edition of the Meeting Room of the Future study. With a panel of 425 centres in 19 countries, the association was able to leverage a wide range...

Booking travel through natural language conversation, detecting reservations that are off policy or anomalous transactions: the new suite of AI-driven tools presented by Navan gives substance to the desires of the TMC, which recently entered the Nasdaq. Namely, to build "the business travel infrastructure..."

Amex GBT's journey is increasingly resembling a strange game of Monopoly. After making headlines in business travel with its various actions – notably CWT – and their potential impact on maintaining competition, the TMC is moving to the other side of the transaction. This time, it's to...

What can be expected from the Fusion Exchange Paris event organised by Concur? Damien Palausi - There will be different workshops, notably on product news, on travel & expense. The event will broadly cover the elements that were discussed at Fusion US, in New Orleans. The idea is to show two main directions: to keep moving forward…