artificial intelligence

Amex GBT's chatbot is honing its conversational skills. On Wednesday, the TMC announced that its virtual agent, launched in 2020, was gaining in power thanks to artificial intelligence. More specifically, it is using a large-scale language model (LLM) to make exchanges more fluid, more natural, more...

On the fringes of the IMEX event in Frankfurt, German MICE professionals examined the figures for a market that has overtaken France in the Top 5 of the latest ICCA rankings. The Meeting & Event Barometer, the result of this detailed analysis of business tourism in Germany, is a compilation of data collected over the last...

Artificial intelligence is now an indispensable tool at every stage of the passenger journey, and has made its way into the Lyon airport workforce. Embodied by a virtual agent in the form of a conversational 3D avatar, this generative AI has entered the test phase at the Lyon airport hub. Two interactive terminals have recently been installed in Terminal 1,...

How do you interpret your appointment as Head of Corporate Travel for Sabre in France? Cédric Lefort - It reflects a real desire to move forward in the French market and to grow, in particular by investing in sales staff. One of my first priorities is to recruit 'hunters' to make acquisitions. Read more...

The year 2025 is undoubtedly a very special one for UFI: the global association of the exhibition industry is celebrating its centenary. And what better way to start this anniversary than with a growth outlook? The global barometer published by UFI on 11 February forecasts an overall increase in revenues of...

Since the close of CES Las Vegas, Samsung fans have been awaiting the most important tech event of the year: the presentation by the Korean manufacturer of its new Galaxy S25 range. Just over a year after revealing the profile and features of the Galaxy S24, the 'Galaxy Unpacked 2025' event brought an end to the...

The Baltic States are clearly harbouring great ambitions to carve out a place for themselves on the international mobility scene. Riga airport is expecting a new terminal and a business district, RIX Airport City, by 2028. And the inauguration of the new Riga-Vilnius train line was celebrated a year ago. And as the year begins...

How did Amplitudes start and evolve? José Martinez - I set up Amplitudes in 1991, with virtually no resources, in the suburbs of Toulouse, and I quickly turned my attention to creating tailor-made trips, drawing on my own experience. Given the fairly high-end clientele interested in this offer, a...

While it waits to seal its union with American Express GBT, CWT is taking care of its technological dowry. And as it is now impossible to venture into this field without being confronted with AI, CWT is also announcing new functionalities powered by artificial intelligence, designed by ThoughtSpot. With ambitious promises in terms of reporting for...

"It's Glowtime". Apple's latest keynote, accompanied by the unveiling of its new range of iPhones, is as always a moment of brilliance. How will the new iPhone 16s make the Apple brand shine this time? Not necessarily in terms of aesthetics, which remain largely unchanged....

As it has every year for the past 18 years, the Univ'AirPlus event marked the return of the business travel world after the summer break. Held on 29 August on the Polpo barge in Levallois, this traditional event brought together travel managers, buyers and finance professionals to spend a great deal of time meeting new people and visiting the stands of the...

The 2024 edition of IFTM Top Resa kicks off on 17 September. So the final sprint is on... Laurence Gaborieau - Yes, the timetable has changed due to the Paris 2024 Olympic and Paralympic Games (JOP 2024), and in particular the Paralympic part organised from 28 August to 8 September. So we had to...

"To be the best rather than the biggest". For Stephan Baars, head of BCD Travel, American Express GBT's takeover of CWT - Europe's No. 1 and No. 3 business travel agencies respectively, with BCD sandwiched between the two - is not a cause for concern: "They were already No. 1, so there's no need to...

Mira Murati, interim CEO of OpenAI, has just presented the new version of the ChatGPT programme. The new version, called GPT-4o, includes a series of innovations for users. With a real gift for future customers: the GPT-4o model will be accessible free of charge. Current subscribers to previous versions will, however, have access to a new version...

Artificial intelligence for corporate events: to help organisers come up with new and original ideas, Radisson is offering the Radisson Meetings Unbound solution. At the end of last year, the hotel group presented an immersive digital platform based on digital replicas of the hotels. This enables organisers to explore the floors and...

One giant fades, another awakens... While CWT is set to merge into an ever-expanding Amex GBT entity, another player could well rise to the forefront of the business travel scene. On 2 April, Steve Singh made the acquisition of Direct Travel official. And the founder of Concur did not hesitate to...

With no fewer than 600 initiatives in almost all its areas of expertise, British Airways has embarked on an ambitious transformation programme. And expensive... because the company intends to invest a whopping £7 billion (€8.2 billion) to give a new face to the passenger experience. Classy...

Artificial intelligence is making inroads into all segments of business travel. While the trend sometimes borders on the merely fashionable or even gadget-like, the objectives unveiled at the beginning of February by KLM are promising, to say the least. Based on technology developed by Kickstart AI, the Dutch airline aims to reduce wastage by 63 %...

The relationship between American Express Global Business Travel and the Expedia group began with a transaction. The sale of Egencia to TMC in 2021. Three years later, it has taken a completely different turn, based on a mutually beneficial cooperation that also and above all benefits business travellers. "We are...

The next two Aviation-Event conferences will be held on 15 March in Cluj-Napoca, Romania, followed by Chisinau, Moldova, on 30 May. The first will focus on the environment and, above all, the integration of AI into airport services. The second will focus on Moldova as an aviation market and the future of aviation in the Balkans...