hotel reservation
You have the platform or you have the support, rarely both
[vc_row][vc_column][vc_column_text css=""] Combien de fois avez-vous changé d'agence de voyages d'affaires en espérant que cette fois, tout serait réglé ? La démonstration se passe bien, les conseillers sont avenants, et six mois plus tard il manque encore quelque chose. L'outil que les voyageurs boudent. Ou le support qui met deux jours à répondre à un…
Hcorpo is banking on AI
«I am off to Madrid tomorrow, find me a hotel near my meeting with a gym and room service»: natural language booking is starting to make its mark in the hotel industry. Not only on the side of major groups which have announced partnerships with ChatGPT and co one after the other...
Long Stays by Radisson, a structured offer for extended stays
Radisson Hotel Group has announced the launch of Long Stays by Radisson Hotels, a new global proposition designed to capture the growing demand for long-stay travel of 14 days and more. While the group does not have dedicated 'extended stay' brands like Marriott's Residence Inn, Accor's Adagio or Staybridge Suites...
IHG rolls out natural language search
IHG is beginning to roll out natural language search on its IHG.com website and IHG One Rewards mobile app. This launch had been anticipated since early June, coinciding with the announcement of the British group's integration with ChatGPT. This development is now becoming a reality in a beta version, and for now, only...
Radisson launches a booking app on ChatGPT
Radisson Hotel Group has just taken a new step in its digital transformation. In partnership with Accenture, the hotel group is launching a search and booking application directly integrated with ChatGPT, allowing travellers to go from a simple holiday idea to a relevant hotel selection. Under the name @RadissonHotels, it provides access to…
Accor highlights business travel trends with its major accounts
Traveller experience, cost optimisation and CSR: two years ago, the first Accor Global Leadership Council meeting set out three priorities for business travel. Recently, this forum for exchanges between the French hotel group's management and its key corporate clients concluded with new trends, focused on an approach…
IA: Marriott rethinks hotel search with Ask Bonvoy
He won't be asked to draw a sheep. On the other hand, to book a room in the hotel that best suits his expectations, Ask Bonvoy is the ideal assistant. A hotel with a golf course and a gourmet restaurant in an idyllic destination, or an ultra-functional establishment in the heart of a business district: it…
CDS and BCD connect their solutions to AI assistants
The timing is symbolic. As VivaTech, the major Parisian innovation event, gets underway at the Porte de Versailles from June 17th to 20th, CDS is unveiling, just before the show opens, its services' connection to the global artificial intelligence ecosystem, ChatGPT, Claude, Microsoft Copilot and other enterprise AI agents. Among the first solutions…
J. de Villeneuve (OneMICE): "Allow us to cover your entire..."
You've just launched OneMICE, a MICE expense management solution driven by Chateauform and the German platform MICE Portal. What is the origin of the project? J. d. Villeneuve Bargemont - This project was born from a shared observation and a common vision among the three co-founders: the MICE intermediation market is evolving…
An app in ChatGPT for IHG, AI agents for the...
But where is Charlie? The teams at Choice Hotels could easily answer that: within the American group’s operational platforms. Available 24/7, this AI-powered virtual “teammate” meets staff needs, provides insights, and reduces the time spent on their questions. Before this…
Uber ventures into hotel booking with Expedia
"Uber is becoming an all-in-one app – helping people get around, get deliveries, and now travel, all in one place." This succinctly summarises the new direction taken by the platform, according to Uber CEO Dara Khosrowshahi. On the occasion of GO–GET – a sort of keynote event at…
Hotels: Navan takes a (big) step forward
“A 70 % increase in room rate options”: Navan’s new promise is sure to catch the attention of business travellers. TMC has overhauled its inventory infrastructure – with the help of AI, of course – to “solve the accommodation sector’s most persistent challenge: inconsistent information…”
S4BT expands into the UK with the acquisition of HotelHub
"An acquisition will come soon". Interviewed by Voyages d'Affaires last October, Ziad Minkara, founder and CEO of S4BT - Solutions for Business Travel, reiterated his wish to see his group expand in the UK. This has now been achieved with the acquisition of Travel Centric Technology, the parent company of HotelHub. Following the acquisition of...
When AI meets business hotels: Accor launches its ChatGPT app
"Emergency: need an Accor room tomorrow in Düsseldorf with flexible cancellation. What is the ALL member rate for a Novotel in Geneva from 20 to 22 February? Hotel Accor in Munich with fitness room open early, 15 min from Messe München. Hotel Accor in Nice, which can accommodate 20 people for...
M. Eduardo (Naboo): "AI will make it possible to digitise events".
As CEO and co-founder of Naboo, how do you see the future of event booking? Maxime Eduardo - Artificial intelligence is a real game changer. The events industry is one of the last to make its digital revolution. They've all gone through it: the cinema with Netflix, music with Spotify, taxis with Uber,...
BCD Travel notes the acceptance of virtual cards
Booking low-cost flights or hotels online: these two issues for business travellers and their TMCs have underpinned the advent of virtual cards in the world of payments, alongside stored-value cards. While the virtual card has made significant inroads since the middle of the last decade, its use among business travellers is...
Z. Minkara: "Building a leading European group
Why did your group recently change its name to S4BT? Ziad Minkara - The name CDS Groupe, with its long history and strong positioning in the hotel sector, was already well known in France. But the strategy we set ourselves for 2020, before Covid, is Europe-wide....
IFTM x EPSA Barometer: growth, price moderation and consolidation
"Business travel is the mirror of the current economic climate and of business confidence," says Christophe Roth, Associate Director - BU Expertises Conseil, EPSA Group. According to the 15th edition of his barometer, unveiled in partnership with the IFTM trade show, the sector is not doing all that badly in an environment that is...
Accor: globalised and enhanced subscription packages
Modified on 5 September at 11am The Accor group is unifying its range of subscriptions around a new global platform called ALL Accor+. Bringing together all the formulas, particularly those linked to the Asian and South American markets, this overhaul is based on four new options aimed at frequent travellers, particularly business travellers. Key subscribers for these cards, which offer discounts...
Concur Travel: an enhanced hotel offering with Hcorpo
The parent company of Hcorpo, one of the key players in corporate hotel distribution, Gekko Group has just signed a partnership agreement with SAP Concur to strengthen the hotel offering of its Concur Travel platform. Under development since 2023, the new version of SAP Concur's business travel reservation solution is based on a user experience that is...
