hotel reservation

American Express GBT is adding AI technology to its hotel sourcing efforts. The TMC’s consulting arm has indeed announced the Hotel Lobby solution, which involves integrating AI agents into its hotel referencing service. Data cleaning, calculation of target rates (the «wish rates»), and the validation of tenders: all of these…

American Express GBT has just unveiled its annual Hotel Monitor study, sharing its forecasts with travel managers and business travellers regarding hotel rate growth in major business cities. These forecasts are less clear-cut than previously, since, for the first time, the TMC is expressing its projections only in the form of...

Last March, Hilton unveiled the beta launch of a conversational digital concierge. Accor is following the same path, but this time on a larger scale. Following a pilot phase last year, backed by more than a million customer conversations, the French group has just announced the global roll-out of a conversational AI assistant, ALL Concierge,...

Marriott is strengthening its distribution to business travellers through a direct connection with the corporate booking platform Spotnana. This «Travel-as-a-Service» cloud infrastructure provider now benefits from integration with Marriott's central reservation system. This allows its users – travel agencies as well as business travellers with access to...

A proposed buyout of Etraveli by Booking Holdings, parent company of Booking.com, has suffered a serious setback in Brussels. On 9 September, the General Court of the European Union upheld the European Commission's decision to block the €1.63 billion transaction, judging that it could have strengthened Booking Holdings' dominant position...

[vc_row][vc_column][vc_column_text css=""] Combien de fois avez-vous changé d'agence de voyages d'affaires en espérant que cette fois, tout serait réglé ? La démonstration se passe bien, les conseillers sont avenants, et six mois plus tard il manque encore quelque chose. L'outil que les voyageurs boudent. Ou le support qui met deux jours à répondre à un…

«I am off to Madrid tomorrow, find me a hotel near my meeting with a gym and room service»: natural language booking is starting to make its mark in the hotel industry. Not only on the side of major groups which have announced partnerships with ChatGPT and co one after the other...

Radisson Hotel Group has announced the launch of Long Stays by Radisson Hotels, a new global proposition designed to capture the growing demand for long-stay travel of 14 days and more. While the group does not have dedicated 'extended stay' brands like Marriott's Residence Inn, Accor's Adagio or Staybridge Suites...

IHG is beginning to roll out natural language search on its IHG.com website and IHG One Rewards mobile app. This launch had been anticipated since early June, coinciding with the announcement of the British group's integration with ChatGPT. This development is now becoming a reality in a beta version, and for now, only...

Radisson Hotel Group has just taken a new step in its digital transformation. In partnership with Accenture, the hotel group is launching a search and booking application directly integrated with ChatGPT, allowing travellers to go from a simple holiday idea to a relevant hotel selection. Under the name @RadissonHotels, it provides access to…

Traveller experience, cost optimisation and CSR: two years ago, the first Accor Global Leadership Council meeting set out three priorities for business travel. Recently, this forum for exchanges between the French hotel group's management and its key corporate clients concluded with new trends, focused on an approach…

He won't be asked to draw a sheep. On the other hand, to book a room in the hotel that best suits his expectations, Ask Bonvoy is the ideal assistant. A hotel with a golf course and a gourmet restaurant in an idyllic destination, or an ultra-functional establishment in the heart of a business district: it…

The timing is symbolic. As VivaTech, the major Parisian innovation event, gets underway at the Porte de Versailles from June 17th to 20th, CDS is unveiling, just before the show opens, its services' connection to the global artificial intelligence ecosystem, ChatGPT, Claude, Microsoft Copilot and other enterprise AI agents. Among the first solutions…

You've just launched OneMICE, a MICE expense management solution driven by Chateauform and the German platform MICE Portal. What is the origin of the project? J. d. Villeneuve Bargemont - This project was born from a shared observation and a common vision among the three co-founders: the MICE intermediation market is evolving…

But where is Charlie? The teams at Choice Hotels could easily answer that: within the American group’s operational platforms. Available 24/7, this AI-powered virtual “teammate” meets staff needs, provides insights, and reduces the time spent on their questions. Before this…

"Uber is becoming an all-in-one app – helping people get around, get deliveries, and now travel, all in one place." This succinctly summarises the new direction taken by the platform, according to Uber CEO Dara Khosrowshahi. On the occasion of GO–GET – a sort of keynote event at…

“A 70 % increase in room rate options”: Navan’s new promise is sure to catch the attention of business travellers. TMC has overhauled its inventory infrastructure – with the help of AI, of course – to “solve the accommodation sector’s most persistent challenge: inconsistent information…”

"An acquisition will come soon". Interviewed by Voyages d'Affaires last October, Ziad Minkara, founder and CEO of S4BT - Solutions for Business Travel, reiterated his wish to see his group expand in the UK. This has now been achieved with the acquisition of Travel Centric Technology, the parent company of HotelHub. Following the acquisition of...

"Emergency: need an Accor room tomorrow in Düsseldorf with flexible cancellation. What is the ALL member rate for a Novotel in Geneva from 20 to 22 February? Hotel Accor in Munich with fitness room open early, 15 min from Messe München. Hotel Accor in Nice, which can accommodate 20 people for...

As CEO and co-founder of Naboo, how do you see the future of event booking? Maxime Eduardo - Artificial intelligence is a real game changer. The events industry is one of the last to make its digital revolution. They've all gone through it: the cinema with Netflix, music with Spotify, taxis with Uber,...