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Decision-makers: Rachel Picard, Director of Voyages SNCF

How would you sum up 2018? Rachel Picard - In 2018, our high-speed offer attracted more than three million new customers out of a total of 140 million passengers. All destinations benefited from good momentum, especially those most frequented by our business travellers. Growth is...

The chatbot comes on board Transilien

They're everywhere... Airlines, hotels, business travel agencies: no area of business travel seems to be spared the power of chatbots. Since 14 January, these conversational robots have also been on board public transport in the Paris region. The aim of this Chatbot Transilien is to embody a...

OUI.sncf: focus on conversational and multimodal services

One year after its changeover from Voyages-sncf.com to OUI.sncf, France's leading e-commerce site is reporting a successful outcome to the name change. Its brand awareness is up 14 points, while transactions have increased by 12.5% in France and Europe compared to 2017. And all this at a time when 2018...

The SNCF app to become a personal mobility assistant in 2019

In spring 2019, the SNCF intends to transform its application into a personal mobility assistant, which will not only inform passengers but also book, pay and validate the journey or its various stages. To achieve this, the rail group is creating e-voyageurs SNCF by bringing together its three technological nuggets: the OUI.sncf website (formerly Voyages-sncf.com),...

SNCF announces autonomous trains on the Paris-Lyon route in 2024-2025

After the high-speed revolution, Guillaume Pepy, Chairman of the SNCF Management Board, has presented the autonomous train as "the next railway revolution". To embark on this adventure, the SNCF has just set up two consortiums, one dedicated to freight, the other to passenger transport, with the support of industrial partners and...

A new Gare du Nord by 2024

Hosting the Olympic Games is always accompanied by ambitious projects for the host cities. Paris is no exception, with the Gare du Nord preparing to undergo a colossal transformation in the run-up to the 2024 Olympics. SNCF Gares & Connexions has announced that it has entered into exclusive negotiations with Ceetrus, a specialist in mixed-use real estate combining shops,...

Trainline intends to take advantage of the opening up to competition

While the SNCF has been on intermittent strike since 3 April in opposition to the company's reform, Trainline has just unveiled a study on "the French and the opening up to rail competition". The survey was carried out on 30 May and 1 June among a sample of 1,068 people...

OUIGO announced at Paris-Est station

After Paris-Montparnasse on10 December 2017, OUIGO will enter Paris-Est station from 7 July 2018. From that date, SNCF will offer four daily return trips to six destinations: three already linked to Paris by high-speed trains - Champagne-Ardenne TGV, Lorraine TGV and Strasbourg - plus three new ones: Metz, Nancy and...

Viva Technology: innovation at the heart of tomorrow's travel

Stars of the digital world - Mark Zuckerberg (Facebook), Satay Nadella (Microsoft), Gini Rometty (IBM), Dara Khosrowshahi (Uber) -, welcoming Pepper robots and a myriad of start-ups involved in artificial intelligence or connected objects: organised for the third time at the Porte de Versailles exhibition centre by Publicis and Les Echos, this...

SNCF strike: forecasts for 14 May

This Monday 14 May, the 17th day of strike action on the SNCF network, looks set to be extremely disruptive. On average, the rail company should be able to operate a third of its TGV services. In detail, SNCF expects 1 train out of 2 on the East axis, 2 out of 5 on the Atlantic axis and 1 out of 2 on the East axis.

Rail: staying top of the class

10 December 2017. On that day, TGV Lyria business passengers were curious to discover the newly launched Business 1ère class between Paris and Geneva. While the first-class seats have not changed for the time being - the rolling stock is not due to be renewed until 2020 - the Franco-Swiss company has begun to upgrade the...

Strike on 3 May: Air France and SNCF publish...

This Thursday 3 May sees the start of another round of strikes, both on the SNCF network and at Air France. On the rail network, SNCF expects to operate half of its scheduled TGV services. Internationally, 3 out of 5 trains should be able to accommodate business travellers. The Lyria network (2 trains out of...

SNCF strike: 1 TGV in 3 on 24 April

A third of TGV services are expected to be operational this Tuesday 24 April, due to the SNCF strike. The Intercités network will suffer the same fate, while half of operations are expected on the international network. The SNCF is predicting little disruption to traffic, particularly on the Eurostar network - with 4 out of 5 trains...

Air France, SNCF: another day of strikes on 23 April

The week begins with another strike day: on Monday 23 April, 28.1 % pilots, 19.6 % cabin crew and 13 % ground staff are on strike at Air France. Air France therefore plans to operate an average of 75% of its flight schedule. The network...

SNCF strike: 1 TGV in 3 on 19 April

With another day of strikes disrupting SNCF operations on 19 April, 1 TGV in 3 should be running today. International business travellers should be moderately affected, as 3 out of 4 trains are expected to run on these routes to and from neighbouring countries. Traffic is almost normal on...

SNCF, Air France: business travel disrupted on 3 April

Business travellers were dreading April, but it didn't take long for the disruption to make itself felt. Unsurprisingly, rail transport is the hardest hit on 3 April, with the start of the famous "slowdown strike" at the SNCF. An average of one TER out of 5 is expected to be disrupted, both in...

SNCF and competition: lessons from Germany

Long a monopoly, Deutsche Bahn has been facing competition for more than a decade, and for the time being this has only been on regional routes. With one striking result: Deutsche Bahn's (DB) share of the market is shrinking year on year. Admittedly, the German national rail carrier remains number 1 with...

Brittany linked to overseas France via TGV Air

Brittany and the French overseas departments have never been so close. Travel between these two parts of the world will be easier from 6 March thanks to the TGV Air offer. Air France customers living near Rennes will be able to take advantage of train-plane tickets to Fort-de-France, Point-à-Pitre, Cayenne and Saint-Denis. This offer is in line with the...

SNCF extends its Business Première offer to all lines...

The new Business PREMiÈRE service, launched in 2017 by SNCF, has clearly found its audience. The rail company experimented with this new range of services on its Atlantic lines, and claims to have received a lot of positive feedback from business travellers. This response is now prompting the carrier to harmonise the rest of its busy routes...

The TGV is back in favour with passengers

SNCF's high-speed rail services picked up again in 2017, with a gain of 8 million passengers by the end of October, including 6 million for the classic TGV and 2 million for OUIgo. To these figures must be added 1 million more passengers on Intercités trains than last year....